STEP Training Schedule

Stop talking and start listening. Listen attentively and block out competing thoughts. Control the listening environment. Maintain an open mind. Provide verbal and non-verbal feedback to the speaker, and take notes. (10 Points)

Safe work practices must be a priority every day. This course discusses the rules for working safely and stresses the importance of never taking risks. (10 Points)

One shopper wants a price quote; another needs something that’s shelved too high. Two more customers are waiting for items from storage, and there’s a huge line forming at the front counter. It’s another crazy day in customer service—a department that can make or break a brick-and-mortar business. Whether you’re working the sales floor, waiting tables, or running a cash register, you’ve got to emphasize the “service” in customer service, thereby ensuring a loyal and ever-expanding base of patrons. This video shows employees how to achieve that goal, using lively animation, no-nonsense explanations, and clear, entertaining dramatizations. Topics include creating a good first impression, developing a professional and outgoing attitude, following customer service procedures in a logical manner, and handling conflict calmly, confidentially, and respectfully. (10 Points)

A torrent of e-mails, faxes, memos, reports, contracts, and newsletters threatens to drown the typical new hire in a sea of paper and text. With simple methods for tackling an immense volume of content, this program helps students manage workplace reading tasks quickly and efficiently without overlooking important information. Featured tips show viewers how to stay focused, prioritize reading matter, and create a comfortable reading environment—while making the best use of tables of contents, indexes, subheadings, and more. (10 Points)

One of the most common types of accidents at client sites is slip, trip, and fall accidents, many of which are caused by unsafe actions or work practices that can easily be corrected. This training program addresses ways to avoid this type of accident. (10 Points)

A healthful diet fights stress by providing the body with nutrients that build physical and emotional stamina. Effective use of time management skills and strategies can prevent a great deal of daily stress. (10 Points)

We’ve all experienced it—the frustration of dealing with a company or organization over the telephone. Being put on hold or transferred again and again, often without finding an answer or solution, is enough to drive anyone crazy. Now, switch places—imagine you’re being paid to help customers by phone. What can you do to ease their aggravation, address their queries, and solve their problems? If a conflict emerges, how will you untangle it without the benefit of face-to-face interaction? This video provides answers to those questions, guiding trainees with simple dramatizations, concise explanations, and hip animation. Offering an overview of the basic components of a telephone support system, the video emphasizes the importance of active listening, documentation, and multitasking, while helping viewers recognize the communication barriers inherent in telephone technology. (10 Points)

In this introductory course you will learn to create and edit Web pages, manage your content, add new menu items, submit pages for review using workflow tasks, and navigate and search the CMS.  This course is taught in two half day sessions.  Make sure you sign up for both. (10 Points)

This workshop is open to all dotCMS content editors who wish to have some dedicated time to work on their web pages, ask questions and participate in topical discussions. We'll discuss tips, techniques and upgrade changes. (10 Points)